Refund Policy

Thank you for purchasing our courses at InvestPro MT4. We are committed to providing high-quality education and want to ensure your satisfaction with our services. This Refund Policy outlines our guidelines and procedures for refunds.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our individual courses. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

2. Eligibility Requirements for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 30 days of the original purchase date
• You must provide a reason for your refund request
• You must have completed less than 30% of the course content

3. Refund Exclusions

Refunds are not available in the following cases:

• After the 30-day refund period has expired
• If you have completed more than 30% of the course content
• For bundle packages with a discounted rate, if individual components have been substantially accessed or completed
• For downloadable materials or resources that have already been downloaded
• If your account has been suspended due to violations of our Terms and Conditions

4. Special Considerations for Course Bundles

For course bundles (such as the MT4 Master Trader Package), the following special considerations apply:

• Partial refunds for individual courses within a bundle are not available
• Bundle refunds are subject to the same 30-day period as individual courses
• If you have accessed multiple courses within a bundle, eligibility will be determined based on the overall percentage of content accessed across all bundled courses

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@investpro-mt4.com with the subject line "Refund Request"
2. Include your full name, email address associated with your account, and order number
3. Provide the reason for your refund request
4. Our customer support team will review your request and respond within 3 business days

Alternatively, you can call our customer support at +1 (970) 719-7664 during our office hours to initiate a refund request.

6. Refund Processing Time

Once your refund is approved, we will process it as follows:

• Credit card payments: 5-10 business days to appear on your statement
• PayPal payments: 3-5 business days
• Bank transfers: 7-14 business days

Payment Method	Processing Time	Notes
Credit/Debit Card	5-10 business days	Refunded to the original card used for purchase
PayPal	3-5 business days	Refunded to the PayPal account used for purchase
Bank Transfer	7-14 business days	Additional information may be required

7. Promotional Discounts and Coupons

If you used a promotional discount or coupon when purchasing a course, the refund amount will be adjusted accordingly:

• You will receive a refund for the actual amount paid, not the original course price
• Promotional or bonus courses received for free as part of a bundle or special offer are not eligible for cash refunds

8. Course Access After Refund

Once a refund is processed, you will no longer have access to:

• Course content and materials
• Community forums related to the course
• Future updates to the course
• Any certificates or completion records associated with the course

9. Technical Issues

If you're experiencing technical difficulties accessing our courses or content, please contact our technical support team at support@investpro-mt4.com before requesting a refund. Many technical issues can be resolved, allowing you to enjoy the course you purchased.

10. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you have a special case that is not covered by this policy, please contact our customer support team, and we will consider your situation on a case-by-case basis.

11. Contact Information

If you have any questions about our Refund Policy, please contact us at:

• Email: info@investpro-mt4.com or refunds@investpro-mt4.com
• Phone: +1 (970) 719-7664
• Address: 6050 Hill Pine Lake Karianne, ON C7Y7C2, Canada

Last Updated: June 1, 2023